New Accounts Representative I (2 positions available)

Status: Full Time (40 hrs per week)
Reports to: New Accounts Supervisor

Corporate Office Location

New Accounts Department

420 S. Doolittle Road

Edinburg, TX 78542

Description of Duties

Provides superior quality customer service and a positive experience for all North Alamo Water Supply Corporation customers and visitors.  Explains privileges and obligations of membership to customers, troubleshoots customer complaints, and provides various other information to customers or potential customers.   Takes applications for new service or transferring memberships.  Sends out letters of cancellation to customers, revises existing certificate of records and notifies customers of past due accounts.  Prepares work orders for new installations and reinstallations.  Prepares all state and local documentation as is required for cross roads and bores.  Assists in the record keeping of both account and meter information for subdivisions on pre-paid memberships and for new customers.  Coordinates with the Construction department regarding subdivisions and special projects within the system.  Participates in job specific training, and other various required corporate training programs.  Complies with federal and state regulations and all established corporate policies and procedures.  Other duties as may be assigned.

Job Requirements

A self-starting individual who possesses a High School Diploma or GED and at least six months  prior experience in a new accounts or customer service capacity is required.  Strong customer relations and interpersonal skills are essential. Skills should include typing, PC, 10-key calculator, and ability to operate a multi-line telephone console. Must possess good written and oral communication, organizational and interpersonal skills.  Problem solving and the ability to prioritize tasks are essential.  Must have working knowledge of Microsoft Word and Excel.  Visual and mental concentration are necessary for accurately performing tasks, working at a computer for long periods of time in a fast paced environment and handling frequent interruptions.  Position requires extended periods of sitting in front of a computer and requires the ability to frequently lift/move up to 10 lbs. and occasionally up to 25 lbs. Must be bilingual (verbal and written) in English and Spanish.


One year prior experience working at a water supply corporations or public utility in a new accounts or customer service capacity is preferred.


Offers of employment will be conditioned upon successful completion of pre-employment screening tests; including (but not limited to) a background investigation and pre-employment drug screen. Failure to submit a completed application may cause employment ineligibility.

To apply for any of our current job opportunities, please complete the Application for Employment as found below submit it to our Human Resources Department via email to  Applications may also be submitted in person or via postal mail to our Corporate Office at 420 S. Doolittle Rd, Edinburg, TX  78542.  Walk-ins are always welcome!  Feel free to stop by our office to visit with our HR Team about the current opportunities available and/or to drop off an Application for Employment.

If you have any questions about any of our open positions, please feel free to contact our Human Resources Department at (956) 383-1618 or via email at  We look forward to visiting with you about the opportunities that await you here at North Alamo Water Supply Corporation!

NAWSC Application for Employment

EQUAL OPPORTUNITY EMPLOYER:  North Alamo Water Supply Corporation (NAWSC) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, NAWSC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.  NAWSC expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of NAWSC’s employees to perform their job duties may result in discipline up to and including discharge.