Customer Service Representative I
|Full Time (40 hrs per week)
|Customer Service Supervisor
Corporate Office Location
Customer Service Department
420 S. Doolittle Road
Edinburg, TX 78542
Description of DutiesProvides superior quality customer service and a positive experience for all North Alamo Water Supply Corporation customers and visitors. Directs customer calls to the appropriate individual by asking for the customer’s account number, name, service location or meter number, and the reason for the call. Will work to resolve the customer issue right away, and if unable to do so, will escalate the call to a different department or supervisor for assistance. Enters notes onto customer accounts regarding reasons for calls, and how the issue was resolved. Process debit/credit payments by telephone. Directs incoming customer complaints regarding services to the Office Manager, and any complaints regarding employee related matters to the Director of Human Resources. Collects the plat and review fees for subdivisions, as necessary. Participates in job specific training, and other various required corporate training programs. Complies with federal and state regulations and all established corporate policies and procedures. Other duties as may be assigned.
Job RequirementsA self-starting individual who possesses a High School Diploma or GED. Strong customer relations and interpersonal skills are essential. Skills should include typing, PC, 10-key calculator, and ability to operate a multi-line telephone console. Must possess good written and oral communication, organizational and interpersonal skills. Problem solving and the ability to prioritize tasks are essential. Must have working knowledge of Microsoft Word and Excel. Visual and mental concentration are necessary for accurately performing tasks, working at a computer for long periods of time in a fast paced environment and handling frequent interruptions. Position requires extended periods of sitting in front of a computer and requires the ability to frequently lift/move up to 10 lbs. and occasionally up to 25 lbs. Must be bilingual (verbal and written) in English and Spanish.
PreferencesAt least 3 months prior experience as a customer service representative is preferred.
Offers of employment will be conditioned upon successful completion of pre-employment screening tests; including (but not limited to) a background investigation and pre-employment drug screen. Failure to submit a completed application may cause employment ineligibility.
To apply for any of our current job opportunities, please complete the Application for Employment as found below submit it to our Human Resources Department via email to HRDept@nawsc.com. Applications may also be submitted in person or via postal mail to our Corporate Office at 420 S. Doolittle Rd, Edinburg, TX 78542. Walk-ins are always welcome! Feel free to stop by our office to visit with our HR Team about the current opportunities available and/or to drop off an Application for Employment.
If you have any questions about any of our open positions, please feel free to contact our Human Resources Department at (956) 383-1618 or via email at HRDept@nawsc.com. We look forward to visiting with you about the opportunities that await you here at North Alamo Water Supply Corporation!
EQUAL OPPORTUNITY EMPLOYER: North Alamo Water Supply Corporation (NAWSC) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, NAWSC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. NAWSC expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of NAWSC’s employees to perform their job duties may result in discipline up to and including discharge.